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Competency Learning

Action iT Learning empowers individuals with up-to-date Competency Learning programs, building skills like communication, teamwork, and leadership. Using practical, interactive methods, we equip employees to excel in real-world scenarios, driving productivity and innovation. Empower your workforce with Action iT Learning for future-ready results.

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Effective presentation and public speaking skills are important in business, sales, training, teaching, lecturing, and generally feeling comfortable speaking to a group of people.

Presenting with Impact

2 Day Workshop
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This workshop transforms customer service staff into Customer Service Champions by equipping them with essential skills, a team-focused mindset, and a customer-centric approach to consistently exceed customer expectations. Your customers’ perceptions shape your business reality.

Customer Service Workshop

2 Day Workshop
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​Effective presentation and public speaking skills are important in business, sales, training, teaching, lecturing, and generally feeling comfortable speaking to a group of people.

Interaction Management

1 Day Workshop
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​This workshop provides participants with the knowledge and skills to effectively interview and select candidates using competency-based techniques, focusing on both soft skills and relevant qualifications.

Implementation of IDP in your Municipality

1/2 Day Workshop
AIT200 - Using Compatencies to Recruit a

​This workshop provides participants with the knowledge and skills to effectively interview and select candidates using competency-based techniques, focusing on both soft skills and relevant qualifications.

Using Competencies to Recruit and Select

2 - 3 Day Workshop
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is workshop is designed to skill Managers and team leaders to conduct on-the-job coaching to improve individual performance.

IPM: On-the-job Coaching

1  Day Workshop
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​This workshop is designed to equip managers with the skills to conduct feedback sessions, on-the-job coaching, mentoring and performance discussions.

MIP: Managers Workshop

3 Day Workshop
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This workshop helps municipal management understand the requirements of Regulation 890 for implementing individual performance. It focuses on key performance areas, indicators, and competencies to enhance individual performance.

MIP:Practical Approach for non-HR Practicioners

3  Day Workshop
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Give your business the competitive advantage, get to grips with the fundamentals of managing the customer service experience. This essential service course is anchored in the philosophy that effective, efficient, co-ordinated and customer-focused service delivery is what really makes brands stand out

Managing the Service Experience

6 Day Workshop
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This workshop is designed to skill Moderation Committee Members to understand the process and their role within it specifically as it relates to Individual Performance Management & Development. 

Individual Performance Moderation Workshop

1 Day Workshop
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