top of page
Managing the Service Experience
Give your business the competitive advantage, get to grips with the fundamentals of managing the customer service experience. This essential service course is anchored in the philosophy that effective, efficient, co-ordinated and customer-focused service delivery is what really makes brands stand out
Six Days. Modules are one day long and each module can stand alone.
Individuals, managers, employers and small business owners who would like to increase their understanding of how to manage the customer experience throughout all areas of business.
bottom of page