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Complaint / Incident Management
R 11 345 per month (including VAT)
Includes: 50 module user licenses and 1GB of storage data
Complaints Assist facilitates the organisational management of complaints.
Complaints can be received by one or more staff members and are electronically logged and distributed to the department / individual responsible for addressing the complaint(s).
The assigned respondent updates the complaint electronically, uploads supporting documentary proof and, once complete, closes the call.
Overview of Complaint / Incident Management Module
Complaints Assist Key Features include:
Complaints Assist Operational Benefits include:
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